Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) applies to all users (“you”, “user”, or “broker”) using Brocr — a product by I-engage (“Brocr”, “we”, “our”, “us”), operated by I-engage, having its registered office at: Navneet Plaza, 5/2, 302, Greater Kailash Road, New Palasia, Indore, Madhya Pradesh 452018, India.

By using our mobile application, website, or services (collectively, the “Platform”), you agree to this Policy.

1. Overview

Brocr operates on a prepaid wallet and pay-per-enquiry system. All users fund their wallets in advance to access exclusive property enquiries, marketing campaigns, and other in-app services. Due to the digital nature of Brocr’s services and immediate value delivery (such as instant enquiry unlocks or campaign activation), certain payments may not be refundable. However, Brocr maintains a transparent, fair refund process to protect users from technical or service-related discrepancies.

2. Wallet Top-Ups

  • All wallet top-ups are processed via secure, authorized payment gateways.
  • Funds added to the Brocr wallet are non-transferable and non-redeemable for cash.
  • Once a wallet recharge is completed successfully, it cannot be reversed or withdrawn to any bank account.
  • Wallet balances can only be used within the Brocr app for eligible services like enquiry purchases or marketing activations.

3. Refund Eligibility

Refunds are only applicable in specific cases where:
  • Duplicate Payment: If the user’s account is charged more than once for the same wallet transaction.
  • Service Non-Delivery: If a enquiry or paid feature fails to activate due to a verified technical error on Brocr’s side.
  • Invalid enquiry (Under Guarantee Clause):
    • A refund or replacement may be issued if a enquiry is proven invalid (e.g., wrong number, fake contact, or non-existent entity), as per Brocr’s quality assurance criteria.
    • The user must report such enquiries within 48 hours of receipt for verification.
  • Technical or System Failure: If funds are deducted but not credited to your wallet due to network or gateway errors, subject to reconciliation with the payment processor.
Refunds for any other reason, such as dissatisfaction with the conversion rate, are not eligible.

4. Refund Process

To request a refund, users must email info@brocr.in with:
  • Registered name and mobile number,
  • Transaction reference ID,
  • Date and amount of payment, and
  • Reason for refund request (with screenshots, if applicable).
Verification & Processing:
  • Our support team will review and verify your claim within 5–7 business days.
  • If approved, refunds will be Credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

5. enquiry Replacement Option

Instead of monetary refunds, Brocr may offer enquiry replacements or equivalent wallet credits for verified invalid enquiries. This ensures uninterrupted business continuity and faster resolution.

6. Cancellation of Services

  • Brocr does not offer cancellation once a wallet-based service (enquiry purchase, marketing activation, or ad campaign) has been initiated.
  • Campaigns or enquiries already delivered are considered consumed services and are not eligible for cancellation or refund.

7. Dispute Resolution

If you are unsatisfied with the resolution of a refund request, you may escalate the matter to our grievance officer by writing to info@brocr.in. We aim to resolve all disputes amicably within 15 business days of the initial complaint.

8. Modifications to the Policy

Brocr reserves the right to update or modify this Policy at any time without prior notice. Any changes will be published in the app and on our website, and continued use of the Platform after such updates constitutes your acceptance.

9. Contact Us

For refund, payment, or billing-related queries, please contact: 📧 info@brocr.in 🏢 I-engage Navneet Plaza, 5/2, 302, Greater Kailash Road, New Palasia, Indore, Madhya Pradesh 452018, India