Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our services for real estate professionals. The types of data we collect include:

A. Information You Provide Directly

• Account Registration: Name, email address, mobile number, password, and business details (such as agency name, RERA registration, or GST number, if applicable).
• KYC Verification: Government-issued identification (e.g., PAN, Aadhaar) and related documents for compliance and fraud prevention.
• Property Listings: Property details, images, pricing, and other descriptions you upload.
• Payment Information: Wallet transactions, billing address, and payment gateway details for wallet top-ups or service purchases.
• Communication Data: Messages, notes, and correspondence exchanged with enquiries or Brocr’s support team.

B. Information We Collect Automatically

• Device Information: Device type, operating system, mobile network, and app version.
• Usage Data: Features used, time spent on the app, click activity, and performance logs.
• Location Data: Approximate or precise location (if you grant permission) to show nearby properties or enquiries relevant to your region.
• Cookies & Analytics: When using our website or web dashboard, we use cookies and analytics tools to track engagement and improve functionality.

C. Information from Third Parties

• Enquiry Data: enquiries generated through marketing campaigns on Google, Meta (Facebook, Instagram), and partner networks may include user names, phone numbers, and emails.
• Partner Integrations: When you connect external services (e.g., WhatsApp, Google Calendar), we may receive data as permitted by their respective privacy settings.

2. How We Use Your Information

We use the information collected for the following lawful and business purposes:

• To verify your identity and maintain your account.
• To enable property listing, enquiry generation, and team collaboration features.
• To process payments and manage your Brocr wallet.
• To personalize user experience and show relevant enquiries or properties.
• To communicate service updates, offers, or marketing messages (with opt-out options).
• To monitor app performance, detect fraud, and enhance security.
• To comply with legal, regulatory, and tax obligations.

3. Data Sharing & Disclosure

We respect your data privacy and do not sell or rent personal information. However, we may share data in the following limited circumstances:

• With Service Providers: For hosting, payment processing, analytics, and marketing campaign management (under strict confidentiality agreements).
• With enquiries and Other Users: Only to the extent required for legitimate business interactions — e.g., when a buyer shows interest in your listed property.
• With Authorities: When required by law, regulation, or legal process.
• With Affiliates: Within I-engage group companies for operational and business purposes.

4. Permissions Required by the App

To provide seamless functionality, Brocr may request the following permissions on your device:

• Storage Access: To upload property images, brochures, and documents.
• Camera Access: For property photos or KYC verification.
• Microphone & Call Access: To enable in-app calling and communication tracking.
• Contacts Access: Optional — to manage client details within the CRM.
• Location Access: To show location-based enquiries and listings.
• Notifications: To alert you of new enquiries, messages, or task updates.

All permissions are optional and used only for their intended purpose; you may disable them anytime in your device settings.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law. You may request deletion of your account and associated data at any time by contacting info@brocr.in.

6. Data Security

We use advanced security measures — including encryption, secure payment gateways, and access controls — to safeguard your information against unauthorized access, alteration, or disclosure. However, no system is completely secure, and users share data at their own risk.

7. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Access, correct, or update your personal information.
• Withdraw consent for marketing or data processing.
• Request deletion (“Right to be Forgotten”) or data portability.

Requests can be made via info@brocr.in. We will respond within reasonable timelines as per governing data protection laws. (Alternatively you may contact: privacy@brocr.in)

8. Children’s Privacy

Brocr is intended for use by licensed real estate professionals aged 18 and above. We do not knowingly collect personal data from minors.

9. Third-Party Links

Brocr may include links to third-party websites or tools (such as ad networks or social media pages). We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted in-app and on our website with the “Last Updated” date. Continued use of Brocr after such updates constitutes acceptance.

11. Contact Us